Services & informationImportant info for your stay

Arrival and departure times

  • Check-in from 3:00 pm to 11:00 pm 
  • Check-out from 8:00 am to 12:00 pm

Address of the guests

  • Guests must specify their address when making a booking. 

Telephone number of the guests

  • Guests must specify their telephone number when making a booking.

Forms of payment

  • Guests can pay only by credit card. 

Age restriction

  • Minimum age: 18
  • Maximum age: no age limit

Night closing time

  • Closing times are between 11:00 pm and 8:00 pm. 

Children's prices

  • Children of all ages are welcome.

  • Children up to 6 yrs. old stay for free. 

  • Children 7 to 12 yrs. old stay for EUR 15.00 per child per night. 

Children's beds

  • Children up to 6 yrs. old are not charged for an overnight stay in an available children's bed. 

Extra beds

  • Children 7 to 12 yrs. old are charged EUR 15.00 per person and night for stays in an extra bed. 

Pets

  • Your pet is welcome here. We charge a one-time fee of EUR 35. 

Damage deposit

  • Guests do not have to pay a damage deposit.

Cleaning

  • In our serviced apartments, bed linens, hand towels, and bath towels as well as daily upkeep of your apartment are included in the price.   

Hotel rules

  • Smoking is not allowed.
  • Pets are allowed upon request. Additional fees may apply.
  • Parties/events are not allowed. 
  • Quiet time must observed between 10:00 pm and 8:00 am. 

Inclusive services

  • With our serviced apartments, bed linens, hand towels, and bath towels as well as daily upkeep of your apartment is included in the price. 
  • A washing machine and dryer are available for free in the laundry room.  
  • Freshly brewed coffee and tea, both self-serve, await you in our small but exquisite lounge from 8:00 am to 6:00 pm.  
  • Children up to 6 years old can stay in the parents' apartment for free. 
  • As our guest, you will receive a discounted partner price of EUR 28 per day (24 hrs.) in the underground garage on Otto-Wagner-Platz. Tickets are available at the reception desk.
  • We will be happy to arrange a limousine transfer to the hotel. Let us know your flight number, and we will take care of the rest! The price for a limousine for up to 3 people is EUR 55 from the airport to the hotel and EUR 48 from the hotel to the airport. For 4 to 8 people, a transfer from the airport to the hotel and from the hotel to the airport is possible with a minivan. More details are available upon request.   
  • Would you like tickets for museums, Schönbrunn Palace, the opera, a musical, or the theater? Simply let us know. To help you avoid long waiting times, we will print out your desired ticket right at the hotel. 
  • In the mood for sightseeing? Whether a private tour during the day or at night with a limousine, the hop-on/hop-off bus, or the Segway - if you want to explore Vienna, we will be happy to help organize your individual city tour. In addition, our concierge always has insider tips for you! 

Cancellation conditions

Flexible rate - cancellation possible by 2:00 pm on arrival day 

  • Guests can make a cancellation for free by 2:00 pm on their arrival day. In the event of a cancellation after 2:00 pm on their arrival day, guests must pay the total price of their stay. 
  • After 2:00 pm arrival day, the guest must pay an amount equal to the total price of their stay as an advanced payment.
  • We accept credit cards for advanced payments.

Non-refundable rate - free cancellation not possible

  • In the event of a cancellation, the guest must pay the total price of their stay. 
  • At any time, the guest must pay an amount equal to the total price of their stay as an advanced payment.
  • We accept credit cards for advanced payments.