Services & informationImportant info for your stay
Arrival and departure times
- Check-in from 3:00 pm to 11:00 pm
- Check-out from 8:00 am to 12:00 pm
Address of the guests
- Guests must specify their address when making a booking.
Telephone number of the guests
- Guests must specify their telephone number when making a booking.
Forms of payment
- Guests can pay only by credit card.
Age restriction
- Minimum age: 18
- Maximum age: no age limit
Night closing time
- Closing times are between 11:00 pm and 8:00 pm.
Children's prices
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Children of all ages are welcome.
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Children up to 6 yrs. old stay for free.
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Children 7 to 12 yrs. old stay for EUR 15.00 per child per night.
Children's beds
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Children up to 6 yrs. old are not charged for an overnight stay in an available children's bed.
Extra beds
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Children 7 to 12 yrs. old are charged EUR 15.00 per person and night for stays in an extra bed.
Pets
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Your pet is welcome here. We charge a one-time fee of EUR 35.
Damage deposit
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Guests do not have to pay a damage deposit.
Cleaning
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In our serviced apartments, bed linens, hand towels, and bath towels as well as daily upkeep of your apartment are included in the price.
Hotel rules
- Smoking is not allowed.
- Pets are allowed upon request. Additional fees may apply.
- Parties/events are not allowed.
- Quiet time must observed between 10:00 pm and 8:00 am.
Inclusive services
- With our serviced apartments, bed linens, hand towels, and bath towels as well as daily upkeep of your apartment is included in the price.
- A washing machine and dryer are available for free in the laundry room.
- Freshly brewed coffee and tea, both self-serve, await you in our small but exquisite lounge from 8:00 am to 6:00 pm.
- Children up to 6 years old can stay in the parents' apartment for free.
- We will be happy to arrange a limousine transfer to the hotel. Let us know your flight number, and we will take care of the rest! The price for a limousine for up to 3 people is EUR 55 from the airport to the hotel and EUR 48 from the hotel to the airport. For 4 to 8 people, a transfer from the airport to the hotel and from the hotel to the airport is possible with a minivan. More details are available upon request.
- Would you like tickets for museums, Schönbrunn Palace, the opera, a musical, or the theater? Simply let us know. To help you avoid long waiting times, we will print out your desired ticket right at the hotel.
- In the mood for sightseeing? Whether a private tour during the day or at night with a limousine, the hop-on/hop-off bus, or the Segway - if you want to explore Vienna, we will be happy to help organize your individual city tour. In addition, our concierge always has insider tips for you!
Cancellation conditions
Flexible rate - cancellation possible by 2:00 pm on arrival day
- Guests can make a cancellation for free by 2:00 pm on their arrival day. In the event of a cancellation after 2:00 pm on their arrival day, guests must pay the total price of their stay.
- After 2:00 pm arrival day, the guest must pay an amount equal to the total price of their stay as an advanced payment.
- We accept credit cards for advanced payments.
Non-refundable rate - free cancellation not possible
- In the event of a cancellation, the guest must pay the total price of their stay.
- At any time, the guest must pay an amount equal to the total price of their stay as an advanced payment.
- We accept credit cards for advanced payments.